This notice explains what information Heavenly Green Landscaping & Lawn Services collects through this website, why we use it, and the choices available to you.
Information we collect
When you submit a customer review, we collect your full name, email address, phone number, star rating, review text, consent selections, and submission date. When you contact us by email, phone, WhatsApp, Instagram, or Facebook, the information you choose to provide is handled through that service.
Website statistics
We use first-party analytics to understand visits to all public website pages, including our policy pages. This records an anonymous browser identifier, a visit identifier, page views, active time while the page is visible, pausing after 60 seconds without interaction, broad referral category, and taps on phone or WhatsApp links and successful estimate requests. Our hosting provider may supply an approximate country and U.S. state. We do not store visitors’ IP addresses or full referring URLs in this analytics database. The browser identifiers are stored in your browser’s local and session storage, not advertising cookies; you can clear them in browser settings. We honor Global Privacy Control and browser Do Not Track signals by not running this tracking. Analytics events are retained for up to 90 days and used only for website improvement and inquiry measurement, not sold or shared for advertising.
Service requests
When you request service, we collect your name, email, phone number, property address and type, selected services, project details, consent selections and submission date. You may also provide a preferred start date, budget and project photos. We use this information to evaluate your project, prepare estimates and contact you about your request. Service requests and photos are not published publicly. Authorized hosting, storage and email providers may process this information to deliver these services. Request consent does not enroll you in marketing messages.
How we use it
We use review contact information to verify a submission, follow up when appropriate, prevent misuse, moderate reviews, and respond to your experience. If a review is published, only your first name and last initial, star rating, review text, date, and any business reply are displayed. Your email address and phone number are not displayed publicly.
Sharing and service providers
We do not sell personal information. Website hosting, storage, communications, and security providers may process information only as needed to provide their services. Public reviews are visible to website visitors.
Retention and security
We retain information only while reasonably needed for the purposes described above, business records, dispute handling, security, or legal obligations. We use reasonable safeguards, but no online system can guarantee absolute security. Information scheduled for disposal is handled using reasonable measures designed to prevent unauthorized access.
Your choices
You may ask to review, correct, or delete information you submitted by contacting us. Some information may be retained when required for legal, security, or recordkeeping purposes. Removing verification information may require removal of the related public review.
Children and external services
This website is not directed to children under 13. Links to third-party services are governed by those services’ own privacy practices.
Contact
Questions or privacy requests: heavenlygreenlandscape@gmail.com or (407) 470-8737.